Frequently Asked Questions:

1. Will the doctor call in an antibiotic for me?

Dr. H needs to be sure that you are infected with a bacteria and not a virus. Only a bacterial infection can be treated with an antibiotic. If he has not seen you for the bacterial infection, he will not call in an antibiotic. Call the office for an appointment.

2. What is the office fax number?

We have two fax numbers: (877)815-2558 and (740)577-9214

3. Can my medical records be sent to the office by fax?

If the records are more than just a few pages long, we ask that they be sent by mail or dropped off at the office. Our fax machines can not handle large faxes.

4. Should I take this new medicine that the doctor prescribed for me?

Yes - after a thorough review of your medical history and current medical needs, Dr. H feels that this new medication will benefit you.

5. How do I become a patient?

Please call the office and Tina, our wonderful receptionist, will walk you through the process. Her first question will be what is your medical insurance, because we are on many plans but not all plans.

6. Do you accept my insurance? 

Please calll the office to find out if we accept your insurance. We are on many medical insurance plans but not all.

7. Should I stop my medication?

ABSOLUTELY NOT. Please call the office if you feel you are having an issue with your prescribed medication before stopping. Stopping some medications suddenly can actually do more harm than good. Your health is our top priority. Please call the office.

8. What if I have a problem after hours?

If you are having a medical problem that cannot wait until the next business day, please call the office number. Our night-time message includes a telephone number where you can reach the doctor directly. This is for urgent situations only, such as a bad reaction to a new medication, worsening symptoms, or when the doctor said to call if a certain situation arose. In an emergency situation, please call 911 immediately, or go to your nearest emergency room.

9. I received my lab results but now I have a lot of questions - what should I do?

Write down all of your questions and concerns, then call the office for an appointment. Dr. H would be happy to go over all of your questions and concerns. He wants you to participate in your health care, to be a partner in your health care.

10. I am having trouble paying my bill - what should I do?

Please call the office and speak with Maryann. She would be happy to set-up a payment agreement with you. All accounts 90 days past due will be sent to an outside collections agency.

**When you call the office, be sure to listen to all of the options so that your call can be directed to the person who can best take care of your needs. Always leave a message with your name, telephone number, and a brief description for the reason for your call.**